Job Duties:

• Manage concierge desk operations and act as the first point of contact for mall visitors.
• Provide guest services, including directions, tenant information, promotions, and mall facilities.
• Handle customer inquiries, feedback, and complaints in a professional manner.
• Support mall events, promotions, and special customer assistance requests.
• Maintain daily logs, guest records, and basic service reports.
• Coordinate with internal teams such as security, housekeeping, and tenants to resolve issues efficiently.
• Ensure a premium guest experience while working on the mall floor.

Requirements:

• Male
• Age below 40 years
• 2–3 years of experience in concierge services, front office, guest relations, or customer service
• Diploma or Certificate in Hospitality Management, Customer Service, Business Management, or a related field
• Excellent command of English (spoken and written)
• Strong communication, interpersonal, and customer handling skills
• Ability to work under pressure in a fast-paced, customer-facing environment
• Willingness to work on the floor and interact with walk-in customers
• Flexible to work shifts, weekends, and holidays