Job Duties

• Act as the main contact for customer inquiries and development requests
• Understand customer requirements and coordinate with internal technical teams
• Manage Development Request Forms (DRFs) and maintain proper documentation
• Ensure timely execution and delivery of development projects
• Provide accurate cost estimates and communicate any pricing changes
• Update customers on project progress and delivery timelines
• Handle sample requests, lab dips, and shade requirements
• Ensure product quality meets agreed specifications
• Maintain strong customer relationships through regular communication and visits
• Respond to calls and emails within 24 hours
• Update reports such as OTD, pipeline, and pricing charts
• Support additional tasks assigned by management

Requirements

• Male/Female
• Age Below 35
• Qualification in CIMA, CIM, Diploma, or Degree in Business Management or related field
• 1–2 years of experience in a manufacturing environment (preferred)
• Internship experience in a similar field is an advantage
• Strong communication and coordination skills
• Good documentation, time management, and customer service skills