Job Duties

• Handle inbound and outbound customer support interactions in the Indonesian language via phone, email, and live chat.
• Demonstrate a professional Indonesian customer service personality while delivering high-quality support to international clients.
• Respond accurately to customer inquiries, complaints, and service requests in line with BPO standards.
• Maintain detailed and accurate customer records using CRM systems.
• Achieve service quality, productivity, and compliance targets.
• Work closely with team leaders and internal departments to resolve escalated issues.
• Provide a long-term career opportunity in Sri Lanka for Indonesian job seekers in Sri Lanka and those searching for jobs for Indonesian people in Sri Lanka.
• Suitable for candidates transitioning from Indonesian language teacher jobs in Sri Lanka, ESL teacher vacancies, or International School teacher jobs Sri Lanka into the customer service/BPO industry.
• Deliver professional customer service while working onsite in Colombo, Sri Lanka.

Requirements

• Male/Female
• Age below 45
• Aative or fluent Indonesian language proficiency (spoken and written).
• Basic to good English communication skills.
• Previous experience in Indonesian customer service, call center, or BPO roles is an advantage but not mandatory.
• Strong interpersonal, communication, and problem-solving skills.
• Open to Indonesian nationals in Sri Lanka seeking Indonesian language vacancies in Sri Lanka.
• Candidates must hold a valid Sri Lanka residence visa for work or be eligible under Sri Lanka residence visa for work requirements.
• Preferred candidates residing within 25 km of Colombo
• Actively shared and searched within communities such as Indonesian in Sri Lanka Facebook groups.
• Willingness to work onsite and flexible shifts if required.