Job Duties:

• Communicate with customers via meetings or web portals to manage order progress and delivery timelines.
• Monitor and reduce customer complaints to improve satisfaction.
• Confirm orders accurately within 48 hours, following the "first time right" principle.
• Update merchants on delivery changes and maintain accurate system records.
• Implement waste reduction and recycling initiatives per environmental standards (ISO 14001).
• Ensure compliance with ISO 9001 & 14001, focusing on continuous improvement.
• Manage finished goods and greige write-offs weekly to maintain quality and minimize waste.
• Enforce health and safety standards and promote 5S workplace practices.
• Conduct monthly audits on quality, environmental, and safety compliance.
• Work with Customer Relationship Executives (CRE) to coordinate greige booking and supply chain operations.
• Conduct weekly reviews to enhance supply chain efficiency and monitor DIFOT.

Requirements:

• Male
• Age below 40 years old.
• Bachelor's degree in Supply Chain Management, Operations, Maths, or Science.
• Minimum 2 years of experience in a similar role.
• Expertise in production planning, customer relationship management, and quality assurance.
• Knowledge of ISO standards, environmental regulations, and safety practices.
• Proficiency in ERP systems and Excel (VLOOKUP, Pivot Tables, etc.).
• Strong analytical, teamwork, and decision-making skills.
• Adaptability to last-minute customer changes and a continuous improvement mindset.