Job Duties

• Handle inbound and outbound customer support interactions in Filipino / Tagalog via phone, email, and live chat.
• Deliver professional, friendly, and efficient service as a Filipino / Tagalog customer service personality, ensuring high customer satisfaction.
• Accurately respond to customer inquiries, complaints, and service requests following company procedures.
• Maintain detailed records of customer interactions using CRM systems.
• Meet productivity, quality, and compliance standards set by the BPO.
• Collaborate with internal teams to resolve escalations effectively.
• Represent a stable career option in Sri Lanka for Filipino job seekers in Sri Lanka and jobs for Philippines people in Sri Lanka.
• Suitable for candidates transitioning from Filipino language teacher jobs in Sri Lanka, ESL teacher vacancies, or International School teacher jobs Sri Lanka into the BPO/customer service sector.
• Support international clients while working onsite in Colombo, Sri Lanka.

Requirements

• Male/Female
• Age below 45
• Native or fluent Filipino / Tagalog language proficiency (spoken and written).
• Basic to good English communication skills.
• Prior experience in Filipino / Tagalog customer service, call center, or BPO is an advantage but not mandatory.
• Strong interpersonal skills and customer-focused mindset.
• Open to Filipino / Philippine nationals in Sri Lanka seeking Filipino language vacancies in Sri Lanka.
• Candidates must hold a valid Sri Lanka residence visa for work or be eligible to obtain one under Sri Lanka residence visa for work requirements.
• Preferred candidates residing within 25 km of Colombo, especially:Borella,Dematagoda
• Filipino / Tagalog customer service personality in Colombo
• Willingness to work onsite and flexible shifts if required.