Job Duties:

• Handle front desk and concierge operations, including customer inquiries, complaints, and service requests.
• Provide professional customer service and guest relations support to mall visitors.
• Assist with directions, tenant information, promotions, events, and general mall services.
• Manage walk-in customers and ensure a positive customer experience on the mall floor.
• Coordinate with internal teams, security, and tenants to resolve customer issues effectively.
• Maintain service logs, customer feedback records, and basic reports.

Requirements:

• Male
• Age below 40 years
• 2–3 years of experience in customer handling / guest services / front office / concierge roles (Hospitality, shopping malls, retail, real estate, airline, aviation, or similar service industries)
• Diploma or Certificate in Business Management, Customer Management, Hospitality, or a related field
• Excellent command of English (spoken and written)
• Strong interpersonal, communication, and problem-solving skills
• Ability to work under pressure in a fast-paced, customer-facing environment
• Willingness to work on the floor and interact with physical walk-in customer
• Flexible to work shifts, weekends, and holidays