Job Duties:

• Diagnose and resolve hardware and software issues, perform upgrades, and manage the installation and configuration of operating systems and applications to ensure optimal performance and reliability.
• Ensure the continuous availability and reliability of devices at business-critical points to minimize downtime and prevent disruption of plant operations
• Ensure the security, health, and performance of end-user devices by implementing regular patching, updates, and system maintenance in line with organizational standards and best practices.
• Manage IT asset inventory (Desktops, Laptops, Printers, Photocopiers, and Peripherals) by maintaining accurate records, coordinating with service partners, and following up on service requests to ensure timely resolution and minimal downtime.
• Provide on-site and remote IT support during weekdays to ensure the smooth operation of plant activities across all plants.
• Assist in monitoring network performance and promptly escalate major disruptions to the network team for resolution.
• Troubleshoot and resolve basic LAN/WAN connectivity issues and Wi-Fi access problems in coordination with local technical teams.
• Log, prioritize, and track support requests through the organization’s ticketing system.
• Ensure issues are resolved or closed within agreed timelines.
• Develop user guidelines and training materials and conduct training sessions to ensure proper adoption and effective use of IT systems and services.

Requirements:

• Male/ Female
• Age below 35
• Bachelor’s degree in IT from a recognized university.
• Minimum 2 Year of Experience in IT Support Role or a similar role.
• Experience in Computer Hardware & Software Troubleshooting.
• Proficiency in Administrating Microsoft 365 Services (Azure AD / Intune / SharePoint / Teams /OneDrive) & Microsoft 365 Admin Center.
• Experience in End-User Patch management (FortiClient EMS / ManageEngine Endpoint Central)
• Experience working in Hybrid domain environment.
• Understanding Network concepts LAN, WAN, Wi-Fi.
• Experience in documenting end user training guidelines.
• The ideal candidate should pass industry recognized certification AZ-900 & AZ-104.
• Candidates residing within a 25 km radius of the workplace will be preferred.