Job Duties:

• Provide first-line IT support to call center agents and office staff both on-site and remotely
• Troubleshoot network connectivity issues using tools such as ping, tracert, ipconfig, and nslookup
• Diagnose basic DNS and network-related issues and escalate complex problems when required
• Create, modify, and disable user accounts in Active Directory
• Reset passwords and manage user group memberships and access permissions
• Install and configure Windows 10/11 workstations and join computers to the domain
• Set up and maintain workstations, headsets, peripherals, and softphones
• Log, track, and resolve IT support tickets within defined SLAs
• Escalate complex technical issues to Tier 2 or relevant teams when necessary
• Assist with employee onboarding and offboarding, including accounts, equipment, and system access
• Maintain basic documentation of recurring technical issues and their solutions
• Ensure IT equipment and user workstations remain operational and properly configured

Requirements:

• Male
• Age below 35
• 1+ year of experience in IT support, helpdesk, desktop support, or a similar technical role
• Good understanding of basic networking concepts including IP addressing, DHCP, gateways, and subnets
• Comfortable using Windows Command Prompt (CMD) and basic networking utilities
• Working knowledge of DNS and name resolution
• Hands-on experience with Active Directory user management
• Experience installing Windows and joining computers to a domain
• Good troubleshooting and problem-solving skills
• Strong communication skills with a calm and professional approach under pressure
• Fluent in English; additional languages will be an advantage
• Basic knowledge of PBX/VoIP, including FreePBX, Asterisk, SIP extensions, or softphones
• Familiarity with Microsoft 365 Administration or Google Workspace (G Suite) Administration
• Experience with endpoint security tools such as ESET
• Previous experience working in a call center environment
• Basic understanding of IT ticketing and SLA-based support