• Lead and manage regional technical service operations to ensure high-quality service delivery and customer satisfaction.
• Oversee preventive and corrective maintenance, installations, inspections, and troubleshooting activities.
• Manage, guide, and motivate the technical service team to achieve performance targets and KPIs.
• Ensure timely response to customer service requests and maintain strong client relationships.
• Monitor service performance, analyze reports, and implement process improvements to enhance efficiency.
• Coordinate with sales and other departments to support business growth and after-sales service excellence.
• Ensure compliance with company standards, safety regulations, and service quality procedures.
• Drive continuous improvement initiatives to enhance operational effectiveness.

Requirements

• Bachelor’s Degree in Electronic Engineering or a related field.
• Minimum 5+ years of hands-on experience in the laboratory equipment or technical service industry.
• Strong knowledge in fault diagnosis, repair, servicing, and maintenance of electronic instruments.
• Proven leadership experience in managing technical/service teams.
• Strong problem-solving, analytical, and decision-making skills.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and handle multiple service operations efficiently.
• Positive attitude with a customer-focused mindset.