Job Role

• Handle inbound and outbound customer calls professionally.
• Respond to customer inquiries via phone, email, and other communication channels.
• Coordinate and schedule service appointments with customers and technicians.
• Maintain accurate customer records and update the company database.
• Prepare quotations, service reports, invoices, and other administrative documents.
• Follow up with customers regarding service requests and ensure timely resolution.
• Coordinate with internal departments to ensure efficient service delivery.
• Monitor service schedules and prioritize urgent customer requests.
• Handle customer complaints professionally and escalate complex issues when necessary.
• Prepare daily, weekly, and monthly service reports.
• Support general office administration and documentation.
• Ensure high levels of customer satisfaction through excellent service.

Job Requirements

• G.C.E. A/L or Diploma in Business Administration, Customer Service, or a related field.
• Experience in Customer Service, Call Center, Administration, or Service Coordination is added advantage.
• Excellent verbal and written communication skills in English and Sinhala.
• Good knowledge of Microsoft Office (Word, Excel, Outlook).
• Strong organizational and multitasking abilities.
• Ability to work under pressure and meet deadlines.
• Customer-oriented with excellent problem-solving skills.
• Positive attitude and strong interpersonal skills.